TAD PGS, Inc. has a job for you.

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We have an outstanding career opportunity for a Customer Account Specialist to join a leading Company located in the Miami, FL surrounding area.

Provides customer service, support, and prioritization for the team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Responsibilities:

• Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. 
• Collaborate with all teams to hit goals and deliverables.
• Work closely with Supply-Chain, Operations, Quality and Trade Compliance, etc in order to ensure all customer requirements and commitments are met.
• Participate in process improvement initiatives as required with their respective customer base.
• Maintain, execute, and train on/to document Standard Work.

Basic Hiring Criteria: 

• Bachelor's Degree or equivalent experience.
• Minimum 2 years of experience in MRO, customer service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
• SAP and SalesForce are a PLUS.
• Must be computer proficient, especially in Excel.
• Must be a U.S. person: U.S. citizen or permanent U.S. resident.

 

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VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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