We have an outstanding career opportunity for a Customer Account Specialist to join a leading Company located in the Miami, FL surrounding area.
Provides customer service, support, and prioritization for the team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Responsibilities:
- Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management.
- Collaborate with all teams to hit goals and deliverables.
- Work closely with Supply-Chain, Operations, Quality and Trade Compliance, etc in order to ensure all customer requirements and commitments are met.
- Participate in process improvement initiatives as required with their respective customer base.
- Maintain, execute, and train on/to document Standard Work.
Basic Hiring Criteria:
- Bachelor's Degree or equivalent experience.
- Minimum 2 years of experience in MRO, customer service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
- SAP and SalesForce are a PLUS.
- Must be computer proficient, especially in Excel.
- Must be a U.S. person: U.S. citizen or permanent U.S. resident.