TAD PGS, Inc. has a job for you.

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We have an outstanding Contract to Hire position for an IT Support Specialist to join a leading Company located in the Birmingham, AL surrounding area.

The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services. 

Responsibilities:  

• Customer Service: Providing positive user experience by being patient, empathetic, and helpful. 
• Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance. 
• Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions. 
• User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords. 
• Software Installation and Configuration: Assisting with the installation and setup of software applications. 
• Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary. 
• Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently. 

 

Basic Hiring Criteria: 

• Must be in Birmingham, AL, or the Surrounding Area  
• High school diploma or equivalent. 
• Minimum of 1 year of Current IT Support Experience. 

Desired Qualifications:

• Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). 
• Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
• Ability to work both independently and collaboratively within a team environment. 
• Experience with Windows 10/11.
• Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus. 
• Experience with Medical IT is a huge plus. 
• Basic understanding of networking concepts and protocols. 
• Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues. 
• Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests. 

 

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VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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