CRM Coordinator Chicago, IL Al corriente: 5/13/2025
Descripción función
Vacante núm:
211228
Categoría de vacante:
Other Professional
Tipo de cargo/puesto:
Associate - W2
la duración:
DH
We have an outstanding career opportunity for a CRM Coordinator to join a leading Company located in the Chicago, IL surrounding area.
Salary: $70,000
The CRM Coordinator will be responsible for assisting in the implementation and maintenance of the firm's client relationship management program (Intapp CRM or known as DealCloud).
Job Responsibilities:
Understand CRM concepts including: client labeling, company association, privacy concerns, data linking, field creation, data change management tools, contact types, use of widgets and dashboards, and other requirements needed within Intapp CRM
Understand the difference and be able to communicate about the 'out-of-the-box' technology platform from Intapp and our bespoke changes for the instance
Understand and be able to document processes required to support the CRM especially those involving other members of the Marketing Dept. or other Departments in the Firm
Be able to participate in training lawyers by having the communications skills and professional presence to instill confidence
Work with and manage any outside vendors under the direction of the Marketing Technology Manager
Perform research, both internally and using internal and external resources, such as the ERM signature scraping tool and enterprise email communications
Ensuring that changes to contacts are verified
Provide research and analysis to attorneys, practice groupandmarketingdepartment
Maintain all master and legal marketing/law firm event mailing lists
Regularly audit law firm client lists against established 'list hygiene' parameters and take action to resolve data quality issues
Suggest ways to improve law firm client/marketing list quality and highlight opportunities to segment lists
Manage data cleanup tasks for mailing list contact records including monitoring the system for duplicate contacts, merging duplicate contacts, ensuring contacts are associated with companies, etc.
Oversee subscription management and email delivery failure processes and complete or route contacts' requests to update preferences and/or data
Create distribution lists for campaign marketing lists; perform advanced/complex searches to meet campaign-audience criteria and populate lists
Serve as backup/support for email marketing activities to Marketing Technology Assistant
Understand the importance of keeping all information seen while performing data conversion and cleanup duties confidential
Basic Hiring Criteria:
Law firm experience highly desired
1-2+ years of CRM experience with Intapp DealCloud or Lexis-Nexis InterAction
Excellent research skills
Knowledge of CRM and Data Quality Management concepts
Bachelor's in Marketing, IT, Computer Science, MIS or other related field preferred but not required
A strong working knowledge in Microsoft Office Suite (Word, Outlook, Excel) is required
Research skills and knowledge of relevant sources of information
Experience with building and developing reports regarding activities, additional fields, and relationships within Intapp CRM
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers