We have an outstanding career opportunity for a Customer Account Specialist to join a leading Company located in the Miami, FL surrounding area.
Job Responsibilities:
Provides customer service, support and prioritization for team through best practices.
Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to;P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship management.
As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship management. Collaborate with all teams to hit goals and deliverables.
Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
Participate in process improvement initiatives as required with their respective customer base.
Maintain, execute and train on/to documented Standard Work.
Basic Hiring Criteria:
Bachelor's Degree or equivalent experience.
2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers