We have an outstanding career for opportunity for a Head of Operations to join a leading Company located in the Los Angeles, CA surrounding area.
Salary: $90,000 - $140,000
The Head of Operations will play a pivotal role in managing and overseeing the entire operations function. You will be responsible for building and optimizing operational processes, managing supply chain logistics, overseeing store operations (if applicable), driving operational excellence, and leading cross-functional teams to ensure that all operations align with the company's strategic goals.
Responsibilities:
- Develop and implement strategies aligning with marketing campaigns and product launches to enhance customer engagement and sales.
- Collaborate with marketing teams (Including HQ Korea) to leverage operational data for strategy enhancement.
- Lead and mentor operations teams, promoting continuous improvement and accountability.
- Oversee supply chain processes to ensure efficiency and cost-effectiveness.
- Manage store operations to ensure optimal performance and customer satisfaction.
- Identify and implement improvements to enhance operational efficiency and reduce costs.
- Manage relationships with vendors and suppliers to ensure consistent supply.
- Develop and manage operations budget, aligning with financial targets.
- Lead across departments to align operational and business goals.
- Ensure adherence to regulations and implement risk mitigation strategies.
- Build and maintain positive relationships with clients, vendors, and other stakeholders.
- Collaborate with senior management (including Korea HQ) to develop and implement company policies and procedures / Constant communication with Korea HQ and reporting in Korean is required.
- Perform other related duties as required and assigned.
- This position has direct supervisory responsibilities and does serve as a coach and mentor for other positions in the department.
- Travel: Local - less than 10%.
Basic Hiring Criteria:
- Bachelor's degree in Business Administration, Management, or a related field; An MBA or other relevant management degree is preferred.
- Minimum 10 years of expertise in the US beauty industry, with recent experience in e-commerce business within the last 5 years.
- Bilingual in English/Korean strongly preferred (Korean: business-level proficiency).
Desired Qualifications:
- Experience in beauty retail business or online/offline platform business in the US.
- Experience in establishing and implementing local marketing strategies in the US.
- Experience in handling multi-location operations and building infrastructure for scalability.
- Track record of managing multi-functional teams (logistics, customer service, warehousing, store operations, etc).
- Leadership experience in major U.S. beauty and wellness retailers.
- Established network within the U.S. beauty and wellness industry.
- Demonstrated passion for the beauty and wellness industry, with a strong understanding of Korean and U.S. beauty trends and the U.S. retail landscape, is a plus.
- Communication & Collaboration: Outstanding communication and interpersonal skills with the ability to collaborate across departments (marketing, sales, finance) and with external partners/vendors.
- Leadership & Team Management: Strong leadership abilities with experience in guiding, developing, and managing high-performing teams across different functional areas.
- Operations Management Expertise: In-depth knowledge of operational workflows, from supply chain management to customer service, with the ability to analyze and improve processes.
- Adaptability: Ability to thrive in a multi-cultural, fast-paced, rapidly changing environment and demonstrate a flexible, solutions-oriented approach.
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.