We have an outstanding Contract position for an Applicant Services Representative to join a leading Company located in the Rockville, MD surrounding area.
Pay Rate: $34.00
Applicant Services Representative will ensure that all company applicants receive extraordinary service when requesting a status, processing a company application, or submitting documents or questions; additionally, they will provide empathetic, efficient, accurate, and timely service whether in processing or over the phone.
Job Responsibilities:
- Present a professional image in the office
- Demonstrate ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor
- Respond promptly to operations leaders and stakeholders to facilitate informed decision-making
- Troubleshoot assigned issues, gathers evidence and investigates all relevant information with participants, vendors, and internal departments to resolve the problem in a cooperative and collaborative manner
- Review, validate, and confirm required documents to process Applications
- Review divorce decrees before 1985
- Process status requests timely and accurately
- Process applications timely and accurately
- Process Verification requests timely and accurately
- Calculate company benefit
- Create appropriate system letters and/or template letters with approval
- Submit the company application file for approval or rejection
- Interact with a participant via phone or in correspondence to clarify application information
- Research Social Security transcripts.
- Prepare and send Social Security Authorizations to the Social Security Administration
- Process future eligible pensions
- Recalculate company benefit when necessary due to additional service credits earned either before or after the pension effective date
- Research work history when needed and send to Employer Services for social security number merge
- Calculate interest for retroactive payments
- Back up for contact center when needed
- Regularly communicate with the Applicant Services Supervisor
- Process an average of 30 applications and/or 40 status requests and/or 35 items from the Review queue and/or 45 items from the Spouse queue per day
Basic Hiring Criteria:
- Bachelor's degree or equivalent experience required
Desired Qualifications:
- 2+ years of progressive benefit fund experience preferred
- Previous benefit fund experience is strongly preferred, but not required
- Taft-Hartley Trust Fund experience preferred
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.