We have an outstanding Contract position for a Recipient Services Representative to join a leading Company located in the Rockville, MD surrounding area.
Pay Rate:
The representative will ensure that all Benefit Recipients receive extraordinary services when making a change to a pension. The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner. The representative may contact the recipient by phone or mail and in each communication, provide sympathetic and efficient service.
Job Responsibilities:
- Process direct deposit information
- Process tax information
- Process change of address
- Process verification request
- Process pensioner status form
- Process bank advice
- Process certain expiration report
- Process confirm queues
- Process stop/void and reissue check requests
- Process recipient death certificates/pop-ups
- Process return to trade
- Remove and restore benefit recipient to pension rolls
- Process Overpayments
- Research and advise the accounting department to re-mail or void returned pension benefit checks
- Review and prepare correspondence for electronic files that pertain to collection processes
- Communicate with pension recipients, and banks to set up repayment agreements, collection letters and acknowledgements
- Search Internet Resources and Accurint site to update pension benefit information
- Prepare documentation needed to recover fraud or forgery claims
- Maintain list of all pension overpayments on Excel files
- Assist in recouping federal income tax overpayments
- Assist in responding to 1099 phone calls and preparation of 1099 forms
- Create binbook and custom letters related to these functions
Basic Hiring Criteria:
- Accuracy - strives for the highest level of accuracy possible from the tools used and processes performed. Analytical - analyzes status requests, applications, and documents received.
- Communication - communicates effectively and politely with recipients, group members, and management.
- Customer Service - possesses a true service-centered approach to work.
- Dependability - ensures that attendance and timely arrival support the achievement of the goals of the group.
- Flexibility - takes direction and re-direction with minimum disruption.
- Initiative/Motivation - demonstrates initiative in meeting group goals; is motivated towards service for recipients and for other group members.
- Professionalism - exercises good professional demeanor in performing tasks assigned; acts in a professional manner while performing tasks assigned.
- Knowledge - possesses knowledge of the processes performed by the group; knows and understands goals.
- Guidance - provides guidance to other group members through good member behavior and focuses on the achievement of group goals.
- Time Management Skills - manages the workload assigned and informs the supervisor of the status of work assigned.
- Math - computes all necessary numbers for processes performed.
- Problem Solving - solves day-to-day problems and is able to determine when these problems need to be raised to the supervisory level.
- Teamwork - works and contributes as a member of the team to achieve group goals.
- Training - development of new skills as required.
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.