We have an outstanding career opportunity for a Customer Service / Inside Sales Associate to join a leading Company located in the Havre de Grace, MD surrounding area.
Salary range is $55,000-$60,000 with a bonus opportunity based on company and individual performance.
We are seeking a high-energy, relationship-driven Customer Service / Inside Sales Associate to join our growing team. This is a key customer-facing role that blends inside sales, account management, customer experience, and proactive outreach. You will manage and grow assigned accounts, support prospects through their buying journey, and help drive sales across Industrial, Construction, Food Processing, Agriculture, and Retail customer segments. You'll work closely with Marketing, Operations, and our field sales teams to ensure customers receive fast, accurate, and exceptional support.
Job Responsibilities:
Sales & Account Growth
- Manage a portfolio of existing customers, nurturing relationships and driving repeat business.
- Conduct proactive outreach to prospects and lower-tier accounts to support new business development.
- Identify upsell and cross-sell opportunities across full product line (PVC, PU, Hazmax, JobGuard, Waders, Rainwear, etc.).
- Maintain a well-organized pipeline in Dynamics 365 with consistent follow-up and opportunity tracking.
- Support post-tradeshow outreach, sample coordination, and lead conversion.
Customer Relationship Management
- Serve as the primary point of contact for your accounts, ensuring fast, accurate, and friendly service.
- Process orders, quotes, and RGAs with efficiency and attention to detail.
- Troubleshoot issues by partnering with internal teams to resolve challenges quickly.
- Deliver tailored product recommendations and provide technical or application-based support.
Collaboration & Team Support
- Work cross-functionally with Marketing, and Operations to support promotions, customer programs, and process improvements.
- Share customer insights, competitive feedback, and market trends to help guide product and commercial strategies.
- Assist team members as needed - even outside your core responsibilities - to support a strong, customer-first culture.
Market Development & Product Knowledge
- Build and maintain in-depth knowledge of product lines and their applications across various industries.
- Monitor industry trends, segment-specific needs, and competitive activity.
- Contribute to strengthening market presence through professional communication and brand representation.
Basic Hiring Criteria:
- Associate's degree or higher preferred; equivalent experience accepted.
- 2-5 years of experience in inside sales, customer service, or business development (B2B or distribution/manufacturing preferred).
- Strong communication skills with the ability to build trust quickly.
- Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office; experience with CRM/ERP systems (Dynamics 365 preferred).
- A positive, team-oriented attitude and a natural drive to take initiative.
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.