TAD PGS, Inc. tiene un cargo/puesto para usted.

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We have an outstanding Contract to Hire position for a Call Center Agent to join a leading Company located in the Cary, NC surrounding area.

$20.40/hour

Onsite position

Schedule Details:

• 11:30 AM - 8:00 PM
  • Monday-Friday or Tuesday-Saturday
  • Rotating Saturdays (once per month with a weekday off)
• Training Schedule: Onsite, 9:00 AM - 6:00 PM
  • (Training lasts approximately 3-6 weeks)

Job Responsibilities:

• Serve as the first point of contact for inbound pharmacy calls
• Make outbound calls to schedule medication deliveries and collect payments
• Provide prescription status updates, billing information, and refill support
• Accurately document calls, patient profiles, and progress notes
• Run medical claims and verify insurance information
• Escalate concerns to pharmacists or nurses when needed
• Demonstrate empathy, professionalism, and patience with patients
• Identify and report adverse events and product complaints
• Maintain strict confidentiality and compliance
• Microsoft Office and computer systems 

 

Basic Hiring Criteria:

• High School Diploma or Equivalent 
• Minimum 1 year of recent call center experience

Desired Qualifications:

• Associate degree
• Strong communication and customer service skills
• Professional phone presence and attention to detail
• Ability to handle sensitive patient conversations with empathy
  • Pharmacy, medical office, or medical terminology experience a plus
  • Medical claims experience a plus
  • Strong attendance is essential

 

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Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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