TAD PGS, Inc. tiene un cargo/puesto para usted.

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We have an outstanding Contract to Hire position for a Field Technician to join a leading Company located in the Hyattsville, MD surrounding area.

Pay Rate: $19.50

**US Citizenship is required.**
 **Candidate must have the ability to obtain and maintain a Confidential Security Clearance.**

Job Responsibilities:  

• Provide outstanding customer support assistance via phone and email in Windows 10/11.
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high-volume work environment and the main CDC campus.
• Utilize solid MS  Office 365 Outlook.
• Provide extensive support to remote customers utilizing Citrix and troubleshoot remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

Basic Hiring Criteria:

• High School Diploma or equivalent.
• 2 + years of related experience.
• IT related experience troubleshooting hardware and software, and connectivity issues.
• IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
• Familiarity with a high paced SLA driven environment.
• Experience troubleshooting Windows 11, MS Office 365 Outlook.
• Experience in configuring MAC desktops and Laptops.
• Experience in troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
• Knowledge of a Ticketing System.
• Active Directory (AD), Computer Hardware, Software Installations, Technical Support, Virtual Private Networks (VPNs).

 

 Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

 

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Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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