We have an outstanding Contract to Hire position for a Customer Success Associate to join a leading Company located in the Houston, TX surrounding area.
Customer Success Associate to join a growing Customer Success team within a fast‑paced, global‑facing organization. This is a newly created role designed for early‑career professionals who are eager to grow quickly, thrive in technical and operational environments, and confidently support Customer Success Managers handling large global accounts.
It is operationally heavy, technically oriented, and customer‑facing, requiring strong problem‑solving skills, systems thinking, and the confidence to troubleshoot issues independently over time.
The ideal candidate enjoys learning complex systems, managing escalations, working through technical scenarios, and operating in a structured, documentation‑driven environment.
Job Responsibilities:
- Support two Customer Success Managers with daily operational and customer‑facing tasks
- Manage and triage customer escalations with professionalism and urgency
- Troubleshoot issues within internal platforms by leveraging documentation, system knowledge, and cross‑functional partners
- Think through technical scenarios (e.g., system outages, data issues, process breakdowns) and clearly articulate next steps
- Update CRM and internal platforms with accurate, timely data
- Analyze customer activity and build reports in Excel using formulas, pivot tables, and raw data
- Learn and navigate multiple internal systems and workflows quickly
- Collaborate with operations, technical, and customer support teams to resolve issues
- Identify gaps, suggest process improvements, and contribute to operational efficiency
- Comfortable troubleshooting issues in a technical environment, even if not an engineer
- Able to think through problems independently rather than follow step‑by‑step instructions
- Confident explaining how you approach fixing an issue, not just what the issue is
- Demonstrates depth and ownership in problem‑solving, not hesitation or guesswork
Basic Hiring Criteria:
- Bachelor's degree preferred
- 2 years of Customer service and Technical support for Oil & Gas, or highly technical industries
- Experience in tech‑enabled or systems‑heavy environments is a strong differentiator, including:
- SaaS customer success or support, Software or platform implementation
- Application or system troubleshooting
- Tech‑enabled services, operations, or support roles
- Experience supports both the customer success and technical troubleshooting
- Capable of growing into ownership of customer relationships
- Trusted to manage issues and make decisions without constant oversight
- Confident communicator who can clearly articulate thinking and next steps
- Not timid or overly dependent on direction once trained
- Excel experience beyond data entry (pivot tables, formulas, building reports)
- Creating and analyzing reports, not just viewing dashboards
- Ability to explain how tools were used to solve real problems
- “Plug‑and‑play” or purely administrative usage will not meet the bar
- Operationally Heavy + Customer‑Facing
- This role requires a balance of technical rigor and customer trust‑building:
- Build credibility with customers quickly
- Need IT, systems‑heavy, or operational environments
- Demonstrated technical confidence
- Troubleshooting examples within the technical field
- Systems‑level thinking
- Strong Excel skills (formulas and pivot tables preferred)
- Comfortable learning multiple internal platforms
- CRM experience required (Microsoft CRM a plus)
- Able to explain technical concepts clearly to both internal teams and customers
- Ability to Thrive in a Fast‑Paced, High‑Pressure Environment
- Comfortable handling high‑volume escalations
- Able to manage shifting priorities and tight timelines
- Experience supporting global or enterprise‑level customers preferred
Desired Qualifications:
- SaaS / Technical Platform Exposure (Highly Preferred)