TAD PGS, Inc. a un travail pour vous.

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We have an outstanding Contract position for a Customer Portal Specialist to join a leading Company located in the Missouri City, TX surrounding area.

The Customer Portal Specialist is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.

Job Responsibilities:  

• Customer Portal Specialist - Focus on dispute resolutions
• Establish and maintain customer relationships with a wide variety of clients, including many Fortune 500 companies
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order-to-remittance process
• Assist in continually improving customer service levels which exceeds customer requirements and expectations
• Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
• Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
• Secures market-level pricing feedback from customers and provides timely price quotations and/or proposals
• Proactively manage customer open order data to maximize fill rates and customer satisfaction
• Assist with identifying and executing profitable growth projects to implement for key GSO accounts
• Other duties as assigned

Basic Hiring Criteria: 

• High School or equivalent
• 2+ years of customer service, sales, or related experience
• Minimum 1-2 years of experience in a customer service-facing role
• Prior experience in the distribution industry a plus
• Customer service oriented with solid verbal and written communication skills
• Proven problem solver with strong attention to detail
• Demonstrated self-starter with resilient personal initiative
• Desire to assume increasing levels of responsibility
• Highly organized with ability to prioritize and manage multiple tasks and deadlines
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Goal-oriented and self-motivated with ability to work both independently and within a team environment
• Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
• Proven experience in data mining, analyzing, and reporting out on large data sets

Desired Qualifications: 

• Preferred - 4 Year / Bachelor's Degree

 

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Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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