TAD PGS, Inc. has a job for you.

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We have an outstanding Contract position for a Help Desk Technician - 1st shift to join a leading Company located in the Huntsville, AL surrounding area.

Job Responsibilities:  

• Provides monitoring, technical support, and troubleshooting for the statewide education network, Linux and Windows systems, HPC systems, and web applications.
• Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. 
• Work with external telecommunications and Internet vendors to get outages resolved within target time periods. 
• Follow standard operating procedures, including escalation to level two and level three support as required. 
• Serve as liaison between the program and client points of contact. 
• Capture and document customer feedback. 
• Maintain accountability of incidents and problems throughout the lifecycle.

Basic Hiring Criteria: 

• High School diploma or equivalent.
• 1+ years of experience.
• Microsoft Office: 1-3 years.
• Preferred knowledge of ServiceNow.
• Help Desk / Call Center / Technician Support: 1-3 years.

 

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Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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