TAD PGS, Inc. has a job for you.

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We have an outstanding Contract position for a Help Desk Technician to join a leading Company located in the Huntsville, AL surrounding area.

We are looking for a part-time shift (Saturday and Sunday) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills and be passionate about technology and helping people. 

Responsibilities:

• Monitor and troubleshoot issues with a statewide wide area network
• Enter and manage trouble tickets with full documentation that enables other team members to work on the incident
• Work with external telecommunications and Internet vendors to get outages resolved within target time periods
• Follow standard operating procedures, including escalation to level two and level three support as required
• Serve as liaison between the program and client points of contact
• Capture and document customer feedback
• Maintain accountability of incidents and problems throughout the lifecycle
• Successful candidate shall be a highly motivated self-starter who can communicate effectively, work independently, and have good judgment on when to escalate issues to the supervisor and other team members
• The applicant must demonstrate that they have excellent telephone and writing skills

 

Basic Hiring Criteria: 

• High school diploma or equivalent
• Microsoft Office: 1-3 years 
• Preferred knowledge of ServiceNow 
• Help Desk / Call Center / Technician Support: 1-3 years 
• Ability to communicate technical information, both verbal and written, to a wide range of end-users 

 

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Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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