We have an outstanding Contract position for a Call Center Representative to join a leading Company located in the TX, TN, OK surrounding area.
Pay Rate: $14/hr.
Remote Inbound Customer Service Representative (Work From Home)
Position Title: Remote Inbound Customer Service Representative
Start Date: July 20
Overview
We are seeking professional and customer-focused Remote Inbound Customer Service Representatives to support a leading wireless communications company. In this role, you will handle inbound customer service calls, provide accurate information, resolve customer inquiries, and deliver an exceptional customer experience.
This is a fully remote opportunity for individuals with strong communication skills, excellent listening abilities, and a passion for helping customers.
Essential Job Functions
- Answer inbound customer service calls in a professional and courteous manner
- Follow all scripts, procedures, and client guidelines
- Provide customers with accurate information and solutions
- Offer additional resources and assistance as appropriate
- Document customer interactions accurately and thoroughly
- Escalate issues when necessary following established procedures
- Maintain daily communication with supervisors and team leads
- Protect confidential customer information and comply with all privacy and security requirements
- Meet quality, attendance, and performance expectations
Project Details
Required Training - Mandatory Attendance
Training Dates: July 20 - July 31
Training Schedule:
- Monday - Friday
- 9:00 AM - 5:00 PM CST
Operating Hours
The call center operates 7 days per week.
Required Availability for this role:
- Monday - Friday: 12:00 PM - 10:00 PM EST
- Saturday - Sunday: 10:00 AM - 7:00 PM EST
Minimum Qualifications
- Prior customer service or call center experience preferred
- Experience handling customers with professionalism, diplomacy, and empathy
- Exceptional active listening skills
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to troubleshoot issues and escalate when necessary
- Ability to conduct conversations professionally while demonstrating emotional and cultural awareness
- Strong attendance and reliability
Language Requirements
Candidates must possess a high level of English language proficiency.
Communication must be:
- Articulate
- Highly intelligible
- Delivered with clear pronunciation and enunciation
- Professional and customer-focused
Technical Requirements
To be eligible for this opportunity, candidates must have the following equipment:
Computer Requirements
- Windows PC running Windows 10 or Windows 11
- Minimum 8 GB RAM (DDR4 or DDR5)
- Minimum Quad-Core Processor
Required Equipment
- USB Wired Headset
- Dual Monitors
- Wired Internet Connection
Internet Requirements
- Minimum Internet Speed: 80 Mbps Download / 15 Mbps Upload
Not Permitted
The following equipment and internet connections cannot be used:
- MacBooks
- Chromebooks
- Virtual Machines
- Satellite Internet
- Mobile Hotspots
- MiFi Devices
- Wireless AC Wall Plug-In Extenders
- Repeaters
- Boosters
- Pods
Technical Assessment Requirement
Jarvis System Test
All candidates must successfully complete and pass the Jarvis Technical Assessment.
Jarvis is a PC diagnostic tool that verifies:
- Internet Speed
- Processor Requirements
- Memory Requirements
Deadline to Complete and Pass: 9:00 AM on July 16
Candidates who do not successfully complete the Jarvis testing process by the deadline may not be eligible to continue in the hiring process.
Why Join Us?
- Work from home
- Ongoing assignment
- Supportive training program
- Opportunity to work with a leading wireless communications provider
- Fast-paced and customer-focused environment
Apply today and take the next step toward joining our remote customer service team!
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.