TAD PGS, Inc. tiene un cargo/puesto para usted.

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We have an outstanding Contract position for a Customer Service Representative to join a leading Company located in the Lancaster, NY surrounding area.

Pay Rate: $28-$29

Job Responsibilities:  

• Order Management - Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
• Customer Communication - Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
• RMA & Warranty Coordination - Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
• Issue Resolution - Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

Basic Hiring Criteria:  

• Preferably an Associate's degree in Business Administration or management.
• Excellent written and verbal communication skills-professional, concise, and customer‑focused.
• Strong problem‑solving skills and comfort working with cross‑functional teams.
• Ability to manage multiple priorities in a fast‑paced environment.

 

 Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

 

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Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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