Mortgage Origination Customer Service Representative Indianapolis, IN Al corriente: 7/20/2026
Descripción función
Vacante núm:
219094
Categoría de vacante:
Other Professional
Tipo de cargo/puesto:
Associate - W2
la duración:
5 months
We have an outstanding Contract position for a Mortgage Customer Service Representative to join a leading Company located in the Indianapolis, IN surrounding area.
**US Citizenship is required.**
**Candidate must have the ability to obtain and maintain a Public Trust.**
As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
As a Mortgage Origination Customer Service Representative, you will:
Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
Follow standard operating procedures for various topics, systems, and contact channels.
Document all of your contacts in a database.
Keep up to date on FHA mortgage processes and procedures.
To be a successful Mortgage Origination Customer Service Representative, you will possess:
The ability to navigate multiple computer systems and applications and utilize search tools.
Excellent time management skills and dependability.
Strong written and verbal communication skills, including telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.
Basic Hiring Criteria:
High School diploma or equivalent.
Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
Minimum of 1 year of contact center experience or telephone customer service experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Desired Qualifications:
FHA Knowledge/background
Bilingual in English and Spanish - verbal and written
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers