TAD PGS, Inc. has a job for you.


Job Details

Call Center/Customer Service

IT Help Desk Technician  Laurel, MD  Posted: 5/2/2023
Job Description

Job ID#:


Job Category:

Call Center/Customer Service

Position Type:

Associate - W2


4 months



Positions Available:


We have an outstanding Contract position for an IT Help Desk Technician to join a leading Company located in the Laurel, MD surrounding area.

**US Citizenship is required.**
**Candidate must have the ability to obtain and maintain a Secret Security Clearance.**
Please click on this link if you have any questions on how to obtain a clearance: https://www.tadpgs.com/obtain_security_clearance

We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals that are addressing critical challenges of our nation. We are ranked as one of Computerworld's Top Places to Work in IT for the last five years and are wanting to add bright, dedicated hardworking technicians to our team.

  • Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk
  • Create, maintain, and modify user accounts for network and business applications
  • Research, analyze, and diagnose problems with client systems including hardware and software, servers, peripheral equipment, and networks
  • Solve problems using documented processes where available and best practices where not
  • Assist teams with incident response support and be involved in the development and presentation of training sessions
  • Provide appropriate documentation on services provided and status updates as needed

Basic Hiring Criteria:
  • Bachelor's degree or at least 4 years of a combination of education and relevant IT-related work experience

Desired Qualifications:
  • Bachelor's degree in an IT-related field
  • Have 2+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite
  • Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS
  • Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified MacintoshTechnician (ACMT), HDI Support Analyst
  • Recent IT-related work experience
  • Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research, and external resources
  • Have hardware, software, and networking troubleshooting experience -- hardware experience must include desktops, laptops, mobile devices, and printers software experience includes Windows and Microsoft Office networking experience to include understanding TCP/IP and DNS, Active Directory, and Exchange
  • Are an excellent communicator, are highly motivated, and have excellent customer service skills with the ability to interface with all levels of staff
  • Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshooting problems over the phone during the assigned work hours

Job Requirements

Minimum Security Clearance:



TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 years of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

 VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/


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