TAD PGS, Inc. has a job for you.


Job Details

Call Center/Customer Service

Customer Service Representative  Torrance, CA  Posted: 3/19/2021
Job Description

Job ID#:


Job Category:

Call Center/Customer Service

Position Type:

Associate - W2



Positions Available:


 We have an outstanding career opportunity for a Customer Service Representative to join a leading Company located in the Torrance, CA surrounding area.

The Customer Service Representative will provide effective and efficient service to internal and external customers. This position must have in depth knowledge of products and services. The Representative must have at all times, a friendly and positive attitude when answering calls, assisting customers and in the work environment. This position will follow the policies and procedures of the department in order to drive the  company vision. 

 Essential Functions 
  • The CS Representative will be proficient in product and services. 
  • Follow internal team policy by staying logged in to the phone queue, communicating with team member's,  cell phone usage at the desk and others as required. 
  • Performs daily tasks with minimum to no supervision and assistance. 
  • Communicate effectively with internal and external clients. 
  • Will prioritize open items by sense of urgency and will excecute and 
  •  complete items. 
  • Will proficiently write emails to clients, summarize calls and comment on tickets.
  • Adhere to attendance and time management of shift, breaks and lunch. 
  • Keep updated on processes and procedures to maintain excellent quality assurance when assisting customers on the phone and throughout their experience.

Required qualifications 
  • High School degree
  • 1 year of customer service experience
  • 2 years of computer knowledge and communicating on a phone.
  • 2 years' experience working with Excel, Word, Outlook.
  • Mortgage industry experience and knowledge preferred
  • Knowledge in AccuTerm, SalesForce, DMO, VFill, DX, Cisco and NTR Global preferred.
  • Must have RESPA AND TRID experience 

Job Requirements

Minimum Security Clearance:

No Clearance


TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/


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