TAD PGS, Inc. has a job for you.


Job Details

Call Center/Customer Service

Call Center Representative  Phoenix, AZ  Posted: 4/14/2021
Job Description

Job ID#:


Job Category:

Call Center/Customer Service

Position Type:

Associate - W2


3 months

Positions Available:


We have an outstanding Contract position for a Call Center Representative to join a leading Company located in the Phoenix, AZ surrounding area.
Job Responsibilities: 
  • Contact Center agents are responsible for handling incoming phone calls, email correspondence and outbound calls to customers who have left messages during off hours. They will utilize Ready Reference, the proprietary program which hours all case information. 
Basic Hiring Criteria:
  • High School Diploma or equivalent.
Desired Qualifications:
  • Call Center experience a plus.
  • Ability to follow tight scripting. Due to the nature of the phone calls it is very important that the Agents be comfortable following the script and not varying from it.
  • Comfortable sitting for an extended period of time and understanding that schedule variance should be the exception not the norm.
  • Confident in providing service over the phone.
  • Ability to multitask. They may handle a variety of cases and need to be able to answer a call for one case then immediately after answer one for a different case
  • Can work with minimal supervision and understand that when they are not on a call the expectation is that they are reviewing Ready Reference to learn case materials
  • Good attendance habits.
  • Excellent written skills.

Job Requirements

Minimum Security Clearance:

No Clearance


TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/


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