TAD PGS, Inc. has a job for you.

 

Job Details


Call Center/Customer Service


Senior Client Services Representative  Phoenix, AZ  Posted: 7/7/2021
Job Description

Job ID#:

46722

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

3 months


We have an outstanding Contract position for a Senior Client Services Representative to join a leading Company located in the Phoenix, AZ  surrounding area.

Under limited supervision, the position is responsible for providing effective customer service and maintaining customer satisfaction. Performs a variety of administrative and general office duties to support coordination and movement of customer's shipments. Provides information to resolve both external and internal customer/shipment-related problems.
 
Principal Accountabilities:
  • Monitor service performance identifying the root cause of failure
  • Work internally and externally to improve service by development and implementation of corrective action plan(s)
  • Compile reports necessary for measurement of corporate and account performance
  • Develop and maintain procedures/processes that improve customer service
  • Effective customer communication relative to work assignment 
 
Basic Hiring Criteria:
  • Bachelor's degree or equivalent required
  • Generally prefer 3-6 years of related experience
  • Must be comfortable in using Microsoft Excel to develop, format, and analyze data in spreadsheets

 
Job Requirements

Minimum Security Clearance:

No Clearance

 

TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/




 

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