Call Center Service Representative Houston, TX Posted: 3/17/2023
Job Description
Job ID#:
55901
Job Category:
Call Center/Customer Service
Position Type:
Associate - W2
Duration:
12 months
Positions Available:
9
We have an outstanding Contract position for a Call Center Service Representative to join a leading Company located in the Houston, TX surrounding area.
Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
Key Responsibilities:
Provide responsive and reliable customer service and technical support.
Provide liaison support between customers. Coordinate with other departments.
Perform returned materials process including initiation, receipt, expediting, and closing RMAs.
Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty, and report generation.
Receive product orders and process shipments.
Provide international customer service at times, and in such an event, work a flexible schedule.
Perform other related duties as assigned, including special projects.
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications:
High School or equivalent and 0-1 years of experience.
Job Requirements
Minimum Security Clearance:
No Clearance
TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.