IT Field Services Technician Laurel, MD Posted: 3/28/2023
Associate - W2
We have an outstanding Contract position for an IT Field Services Technician to join a leading Company located in the Laurel, MD surrounding area.
** US Citizenship is required.**
Provide onsite IT support services for customers to include incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals, driving vehicles as necessary.
Work on primarily Microsoft Windows, Macintosh, and Linux systems.
You will research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
Perform computer imaging including software & hardware validation and pre-delivery testing.
You will record and create documentation and assist in other teams' areas as needed.
Basic Hiring Criteria:
Have a Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience.
Possess the ability to solve and resolve technical problems for users, to independently resolve widely varying sophisticated problems using current job knowledge, research, and external resources.
Have hardware experience including Intel-based desktops, laptops, and printers. Operating System (OS) experience to include Windows and Mac OS. Networking experience to include a solid understanding of TCP/IP and DNS and an understanding of Active Directory and Exchange.
Are an excellent communicator, highly motivated, and have a strong customer focus with the ability to collaborate with all levels of staff.
Are willing and able to support and work the necessary hours to finish critical work, routinely drive vehicles on and off campus, have the ability to do long walking on a routine basis, and be willing to occasionally (less than 5%) travel within or outside of Maryland. The selected candidate must possess a valid driver's license and will undergo a motor vehicle records check.
Possess a Bachelor's Degree in an IT-related field.
Possess enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS.
Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified.
Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years of experience with system management tools such as Altiris.
Minimum Security Clearance:
TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 years of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.