IT Field Services Technician Laurel, MD Posted: 5/22/2023
Job Description
Job ID#:
56037
Job Category:
IT/Technical
Position Type:
Associate - W2
Duration:
6 months
We have an outstanding Contract position for an IT Field Services Technician to join a leading Company located in Laurel, MD.
**US Citizenship is required.**
**Candidate must have the ability to obtain and maintain a Secret Security Clearance.**
Please click on this link if you have any questions on how to obtain a clearance: https://www.tadpgs.com/obtain_security_clearance
We are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals that are addressing critical challenges of our nation.
Responsibilities:
Your main responsibility will be to provide onsite IT support services for customers, including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals, driving company vehicles as necessary
You will work primarily on Microsoft Windows, Macintosh, and Linux systems
You will research, analyze, diagnose, and resolve issues with customer systems, including computer hardware & software, peripheral equipment, and networks, using documented processes where available and best practices where not
Perform computer imaging, including software & hardware validation and pre-delivery testing
You will record and create documentation and assist in other teams' areas as needed
Basic Hiring Criteria:
Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience
Selected candidates must possess a valid driver's license and will undergo a motor vehicle records check
Desired Qualifications:
Bachelor's Degree in an IT-related field
Possess enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS
Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified System Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDISupport Analyst
Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years of experience with system management tools such asAltiris
Possess the ability to solve and resolve technical problems for users, to independently resolve widely varying sophisticated problems using current job knowledge, research, and external resources
Have hardware experience, including Intel-based desktops, laptops, and printers
Operating System (OS) experience to include Windows and Mac OS
Networking experience to include a solid understanding of TCP/IP and DNS and an understanding of Active Directory and Exchange
Are an excellent communicator, highly motivated, and have a strong customer focus with the ability to collaborate with all levels of staff
Are willing and able to support and work the necessary hours to finish critical work, routinely drive company vehicles on and off campus, have the ability to do long walking on a routine basis, and be willing to occasionally (less than 5%) travel within or outside of Maryland
Job Requirements
Minimum Security Clearance:
Secret
TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 years of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.