PDS Defense, Inc. is seeking an IT Operations Professional, in East Aurora, NY.
Pay Rate: $45.67 - $55.28/hr
Job Description:
Seeking an IT Operations Professional to join its Global IT Infrastructure Operations team. We are seeking an individual with experience managing IT infrastructure across multiple platforms. While we do not require experience in every area, we strongly prefer candidates with a strong operational (L2/L3) background in some of the following: Active Directory, Azure, Network File Shares, VMWare, Veeam, Pure Storage, and Windows/Linux OS administration.
Primary responsibilities include:
ITSM requests (ServiceNow is our platform)
L1/L2 incident triage related to the areas in the job post (networking is out of scope for this post)
Partner with Engineers on L3/L4 triage and Major Incidents
Documenting Knowledge Base articles
Working with stakeholders to change processes to deliver tighter controls, better quality, and efficiency
Submitting ITSM automation requirements
Preferred Qualifications:
Certifications relevant to job responsibilities
5+ year's experience with IT Operations (fields specific to this job posting). Must have at least 3 years of experience.
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.