ServiceNow Developer| IT/Technical| PDS Defense Career Portal Home Page

Job Description

Job ID#:

214316

Job Category:

IT/Technical

Position Type:

Associate - W2

Duration:

Shift:

PDS Defense, Inc. is seeking a Remote ServiceNow Developer.

Pay Rate: $71.43/hr

Job Description:

Seeking a ServiceNow Software Developer with deep, hands on expertise in NowAssist to design, build, and evolve intelligent agent assistance and skills development solutions. In this role you will partner with cross functional LM teams to deliver AI driven workflows that boost agent productivity, enhance knowledge sharing, and raise overall service quality across the enterprise.

Key Responsibilities
NowAssist Development:
Design, develop, and deploy NowAssist solutions-including NowAssist Skills, LLM Topics, Conversational Subflows, AI agents, Agentic Workflows, and custom scripting-to modernize existing processes and increase productivity for all personas (agents, front facing users, developers, and other stakeholders)
AI & Analytics Integration
External AI/ML Integration: Connect ServiceNow to Azure Cognitive Services, Google Vertex AI, or other LLM providers to augment NowAssist capabilities (prompt engineering, response enrichment, context handling).
Performance Monitoring: Design and maintain Performance Analytics dashboards/reports that track agent skill adoption, knowledge base utilization, AI response accuracy, and overall workflow efficiency.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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Job Details

IT/Technical

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