Customer Resolution Specialist| Call Center/Customer Service| PDS Defense Career Portal Home Page

Job Description

Job ID#:

214546

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

PDS Defense, Inc. is seeking a Customer Resolution Specialist (CRS) to join our team in Peachtree, GA.

Location: Peachtree, GA
Company: PDS Defense, Inc.
Job ID: 214546

About the Role:
The CRS will be responsible for responding to customer inquiries and processing orders for aircraft spare parts, including competitor aircraft parts, for customers in the Americas region.

Key Responsibilities:

Order Processing (60%)
- Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, and logistics for aircraft parts and services.
- Provide information on part availability, cost, sourcing, returns, discrepancies, transportation, and delivery.
Relationship Building (20%)
- Build positive relationships with customers to encourage confidence and grow business.
- Identify alternative solutions and guide customers to proper sources for required materials.
Technical Support (10%)
- Support Sales and Finance with debt account reconciliation.
- Respond to technical inquiries using documentation and liaising with technical and engineering teams.

Qualifications:

Education: Associate's Degree in Business, Sales Administration, or related field (or equivalent experience).
Experience:
- 2+ years of customer service experience in a fast-paced environment required.
- Aviation industry or military support experience preferred.
Technical Skills:
- Proficiency in PC applications (Word, Excel, databases).
- Basic knowledge of Google Suite (Sheets, Docs, Slides).
- SAP experience preferred.

Physical Requirements:

Ability to lift/carry up to 30 lbs intermittently.
Ability to sit, stand, squat, kneel, and push/pull items as needed.
Corrected hearing for alarms and work-related conversations.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

PDS Defense, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call 1-866-224-2745 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Defense, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Defense, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Defense, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information, please click on the following link: E-Verify

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.pdsdefense.com/candidate-privacy/.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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Job Details

Call Center/Customer Service

Key Responsibilities:

Qualifications:

Physical Requirements:

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