Aviation Customer Support Specialist 2-Miami, FL Miami, FL Posted: 5/6/2026
Job Description
Job ID#:
217681
Job Category:
Call Center/Customer Service
Position Type:
Associate - W2
Shift:
1
Aviation Customer Support Specialist 2
Job ID: 217681 Location: Miami, FL Shift: First Shift
Company Overview
PDS Defense, Inc. is a leading provider of staffing and workforce solutions to the aerospace and defense industries. We partner with top-tier organizations to deliver talent that drives innovation and operational excellence.
Position Summary
PDS Defense, Inc. is seeking an experienced Customer Support Specialist 2 to support spare parts ordering, delivery, and customer service operations. This role serves as a key liaison between customers, internal teams, and functional stakeholders to ensure timely order fulfillment, issue resolution, and strong customer relationships.
Key Responsibilities
Analyze supplier and customer data related to ordering, delivery, and provisioning of spare parts and related services
Review customer purchase orders to assess requirements and accuracy
Process and maintain customer purchase orders, including order entry in Cardex (ERP) and portal management
Coordinate with warehouse personnel and internal functions such as Sales, Quality, Accounting, and Planning to resolve order issues
Prioritize and analyze orders with issues based on required ship dates
Conduct ERP research to resolve order discrepancies and pending issues
Monitor and manage open orders through resolution and shipment
Expedite and manage critical, high-complexity, and urgent orders
Resolve customer claims, including Credit & Rebill, RMA processes, and root cause analysis
Support Accounts Receivable with cash collection when needed
Maintain pipeline health by analyzing part usage and demand in collaboration with customers, sales, and planners
Create, monitor, and report on performance metrics
Build and strengthen customer relationships while developing an understanding of customer culture and business strategies
Perform additional duties as assigned
Basic Qualifications (Required)
6 or more years of related work experience
Experience in Program Management and/or Customer Support
Experience working with SAP systems
Strong problem-solving and analytical skills
Ability to manage multiple and competing priorities effectively
Proficiency in Microsoft Office tools (Excel, Word, Outlook, PowerPoint), including report analysis
Preferred Qualifications
Experience in aerospace hardware sales
Knowledge of the aerospace and aviation industry
Outstanding verbal and written communication skills
Strong numeric reasoning and mathematical skills
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers