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Retail Sales Associate

Overview

Position Responsibilities

• Accountable for daily cash control activities
• Receive, process, and manage freight shipments
• Maintain accurate stock balances and inventory levels
• Organize customer orders and support special sales events
• Process Mark Out of Stock (MOS) and Return to Vendor (RTV) merchandise
• Complete inventory documentation and manage inter‑store transfers
• Execute annual store inventory
• Implement floor sets and maintain visual merchandising standards
• Initiate and support specialized sales events
• Maintain stockroom organization and cleanliness
• Coordinate store maintenance activities

Retail Sales Associate Duties & Responsibilities

• Open and close the store as scheduled
• Deliver a high level of customer satisfaction through excellent service
• Meet or exceed monthly, quarterly, and annual sales goals
• Respond to customer and stakeholder communications, including email inquiries
• Process Point‑of‑Sale (POS) transactions and merchandise returns
• Manage freight processing and inter‑store transfers for markdowns
• Maintain organized stockroom and prepare inventory for counts
• Prepare and process customer store orders
• Identify and report safety, housekeeping, and maintenance issues
• Restock merchandise as needed
• Perform routine cleaning of store and stock areas
• Report customer complaints to the Store Manager
• Follow all company policies and procedures

Basic Qualifications (Required)

• 2+ years of sales or customer service experience
• Knowledge of Point‑of‑Sale (POS) systems
• Excellent verbal and written communication skills
• Strong attention to detail
• Professional appearance and demeanor
• Positive, team‑oriented attitude
• Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, Excel)
• Ability to multitask, prioritize, and manage time effectively
• Strong organizational skills
• Quick learner with a disciplined work approach
• Ability to lift up to 35 lbs safely
• Ability to stand and move for extended periods; reach, bend, stoop as needed
• Flexible availability, including nights, weekends, holidays, and occasional overnights
• High school diploma or higher
• Successful completion of required training (OJT or classroom)
• Regular and predictable attendance

Preferred Qualifications

• Counterpoint POS experience
• Previous military or commercial experience in quality and/or operations leadership
• Advanced experience with Microsoft Office Suite

Education & Experience

• High school diploma or GED required
• 2+ years of related experience, or an equivalent combination of education and experience