Connecting the Right People to the Right Jobs

🌟 Position Overview

🔑 Key Responsibilities

• Provide responsive Tier 1 HR support across HR systems and training platforms
• Act as primary contact for HRIS navigation and troubleshooting
• Manage and resolve HR tickets in Zendesk within SLAs
• Support full employee lifecycle (onboarding to offboarding)
• Process employee changes (transfers, promotions, status updates)
• Audit HR data for accuracy and compliance
• Respond to HR policy and program inquiries
• Collaborate with HR and cross-functional teams
• Maintain and enhance Zendesk ticketing system (Admin level support)
• Process data imports and maintain system data (ADP, Zendesk)
• Participate in process improvements and special projects

✅ Required Qualifications

• High school diploma or GED
• 3-5 years of relevant HR experience
• Experience with HRIS systems (ADP preferred)
• Experience in HR helpdesk/shared services (Zendesk preferred)
• Ability to support employees across multiple channels (phone, email, Teams)
• Strong Microsoft Office skills
• High attention to detail and accuracy

⭐ Preferred Qualifications

• Prior HR experience
• Strong collaboration and communication skills
• Customer-service oriented mindset
• Ability to work independently in fast-paced environments
• Multi-tasking and prioritization skills
• Knowledge of HR practices in multi-state environments

🎁 Benefits (May Include)

• Direct deposit
• 401(k)
• Paid holidays
• Short-term disability
• Medical coverage options
• Career counseling & skills training
• Employee referral bonuses
• DailyPay (in select locations)