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Visitor Relations Spec B - Job ID#204624  Mukilteo, WA  Posted: 2/21/2024
Job Description

Job ID#:


Job Category:


Position Type:

Associate - W2





Positions Available:


PDS Defense, Inc. is seeking a Visitor Relations Spec B, in Mukilteo, WA.


Job Description: 

Visitor Relations team members serve as ambassadors for gallery exhibitions and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about company products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Ability to Perform the Following Requirements:
* Current required schedule: Thursday through Monday, 100% onsite.
* Punctual attendance and compliance with daily team rotation and break schedules
* Professional written and verbal communication skills, information retention skills
* Frequent walking on various surfaces and standing
* Occasional to frequent sitting
* Occasional stair climbing/descent
* Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
* Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
* Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
* Must be able to work in standing or walking positions for up to six (6) hours per shift

Dress Code:
* Business casual appearance standards
* Footwear must meet factory safety requirements

Training and Competency Requirements:
* Successful training completion is a contingency of employment
* Engages customers proactively
* Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
* Proficient with gallery and exhibit content and actively engages with visitors to share information accurately
* Demonstrates ability to learn quickly and follow standard operating procedures; completes assigned tasks as instructed and report back to leadership team mates with any concerns
* Must be able to work at ticket counter, gallery, and other locations as assigned for extended periods of time

Required Skills:
* Typically 1 or more years' related work experience in a role which required strong customer service and communication skills
* 1+ years background in collaborating within a team setting

Preferred Skills:
* Six months of work experience with technology related to ticketing point of sales
* Three to six months of prior experience with Boeing and/or Boeing Future of Flight is a plus
* Six months of sales experience with upselling experience
* Experience in client-facing roles working in a team environment

Job Requirements

Minimum Security Clearance:

No Clearance


PDS Defense, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call 1-866-224-2745 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
 The law requires PDS Defense, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: 
EEO is the Law and EEO is the Law Supplement
 PDS Defense, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the 
Pay Transparency Nondiscrimination Provision for more information.
 As a Federal Contractor, PDS Defense, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information, please click on the following link:  
 The Company will consider qualified applicants with arrest and conviction records.
 To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit


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